FAQ's

frequently asked questions

Below, you will find the most common questions that we are asked. If you don’t see your question here, just get us on the line, or submit a quick request!


General questions
FAQ 1

Depending on you logo, and how detailed it is, the normal one time only set up cost for a left chest or hat logo is just $60.00. Once it is set up and you verify the logo, there is never a charge to set up the same logo again. If your logo is relatively simple, we may discount the set up. We will never charge you more than an appropriate set up charge. If you want more details with regard to your logo, just send it to us.

FAQ 2

This is a difficult cost to estimate. Depending on the size of the jacket back logo, and the detail of it, it could run up to a few hundred dollars. Most of the jacket back logos we see are in the $140.00 range. Again, it is best if we see the logo to eliminate all the guess work.

FAQ 3

We don't have a minimum order size on any flat garment, such as tee shirts, polo shirts, and jackets. We do have a 12 piece minimum on hats, and they must be ordered by the dozen.

FAQ 4

We keep your logo forever. Your logo will be given a number. If you want the exact same logo on your next order, simply reference the logo code we provide you with upon set up.

FAQ 5

Logo set up time can vary. Depending on the complexity of your logo, it could be a day or two, or up to a week for very detailed logos. We do send you a sample to verify prior to sewing the logo on items the first time. You can request the sample be emailed to you, but nothing is better than a sewn sample in your hand.

FAQ 6

We use the very popular Square payment processing. With all the new rules and regulations, not to mention your security, we prefer to not collect your credit card information. Upon submitting your order, you will be sent an online invoice to pay. It is a secure invoice from Square. Once we receive verification that you have paid your invoice, we will begin processing your order.

FAQ 7

Absolutely! We can drop ship your order to a trade show or other event for you. We just need to know who to ship to and when you will be there. You should allow for a cushion when shipping to a hotel. It is always better to send a little early.

Existing Customers
FAQ 8

You bet! If we set up your logo before, we still have it. You would have been given a logo code for each logo we set up for you. If you lost your logo code, don't worry. With the name of the logo or Company name, we can find all of your logos.

FAQ 9

It depends. If you are looking to just add some computer generated lettering, no problem. We can add that or remove it with no charge to you. If it is actually part of the logo, there most likely will be an editing fee, or you may need to set up a new logo. Just ask!

FAQ 10

We do not keep credit card information in any system. We use the very popular Square payment processing. With all the new rules and regulations, not to mention your security, we prefer to not collect your credit card information. Upon submitting your order, you will be sent an online invoice to pay. It is a secure invoice from Square. Once we receive verification that you have paid your invoice, we will begin processing your order.

FAQ 11

Sometimes there is a delay in sending you a Square invoice for payment. Because what we do is custom work, sometimes we need to contact you about your order for things such as logo colors on different color shirts, etc. We like to verify your items are in stock prior to billing you as well. We try to assure that your order can be completed as you wish prior to sending your Square invoice. Orders will not be embroidered until paid for. We can only wear so many shirts after all.

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